Last updated March 11, 2025

 

Return Policy for Treefort FR7 Pro Cage Kit

 

At Treefort, we stand behind the quality and performance of our products. If you're not completely satisfied with your Treefort FR7 Pro Cage Kit, we’re here to help.

 

Returns

You may return your unused Treefort FR7 Pro Cage Kit within 30 days of delivery for a full refund, excluding original shipping costs. To be eligible for a return:

 

• The item must be in new, unused condition

• It must be returned in the original packaging, including all components and accessories

• A valid proof of purchase or order number is required

 

How to Start a Return

To initiate a return, please contact our support team at info@treefortent.com with your order number and reason for return. We’ll provide a return authorization and instructions on how to send your item back.

 

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

 

Exchanges

Need a replacement? We’re happy to exchange items that arrive defective or damaged. Contact us within 14 days of delivery and we’ll make it right.

 

Non-Returnable Items

• Products that show signs of use

• Items returned without original packaging or missing components

• Clearance or final sale items

 

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., you received a defective or incorrect item).